For Tenants

Property Search

• How can I search for rental homes?
• Why are some rental listings on Rentaroo no longer available or outdated?

Landlord Contact

• How do I contact a landlord on Rentaroo?
• Why can’t I see the landlord’s contact details?
• How quickly do landlords reply on Rentaroo?
• Why can’t I reach the landlord?

Safety

• Are listings on Rentaroo verified?
• How do I know if a landlord is legitimate?
• What should I never pay before viewing a property?
• How do I report a fake rental listing on Rentaroo?
• Can landlords see my contact details?

Account

• Where can I find my Rentaroo profile?
• Why can’t I log in to my Rentaroo account?
• How to Create, Edit or Delete a SearchAgent on Rentaroo
• How can I stop receiving emails from Rentaroo?
• How can I delete my Rentaroo account?

Payment

• How does payment for a Rentaroo subscription work?
• Why is my card being declined when paying for a Rentaroo subscription?
• Why was I charged multiple times by Rentaroo?
• Why was I charged by Rentaroo if I can’t find my subscription?

Subscription

• What does Rentaroo Premium include?
• What features are free on Rentaroo?
• How much does Rentaroo cost?
• How do I cancel my Rentaroo subscription?
• Why can’t I cancel my Rentaroo subscription?
• Why was I charged after my Rentaroo trial ended?

Refund Policy

• Can I get a refund from Rentaroo and is it a legitimate service?
• Can I get a refund if I forgot to cancel my Rentaroo trial?